QUsers Agenda - 2026 Fall Customer Conference

8:00 AM - 9:00 AM
Registration

9:00 AM - 11:05 AM
QUsers Roundtables
Current Topics:

No Surprises Act
Provider Data Management
Claims Processing
Interoperability
Government Programs
AI/Robots/Automation

11:15 AM - 11:25 AM
Welcome from User Group Presidents

11:25 AM - 12:25 PM
Cognizant Opening
Start the Conference with Cognizant
Get an inside look at Cognizant's strategic vision and industry outlook, along with the latest federal regulatory updates shaping the healthcare landscape. Learn how these changes may impact your organization and hear what's ahead for the products and solutions that support your business.

12:35 - 1:10 PM
Lunch

1:10 - 2:10 PM
QUsers Welcome
Includes a QNXT roadmap, upgrades and Voice of the Client update.

2:20 - 3:20 PM
You're Among QUsers: Connect, Collaborate, & Conquer
Meet fellow QUsers, compare experiences, discuss pain points, and connect with plans facing similar challenges

3:20 - 3:50 PM
Break

3:50- 4:50 PM
NetworX Update
Topics to include:

Pricing integrations that Network Health Uses
- Optum
- Solventum
Ease of implementing complex contracts in Pricer
Open forum

5:00 - 7:00 PM
Reception

7:30 AM - 8:30 AM
Breakfast

8:30 AM - 9:30 AM
Keynote Speaker: Sterling Hawkins
Begin Tuesday with keynote speaker Sterling Hawkins and a session designed to energize, challenge, and inspire. Sterling Hawkins is a bestselling author, keynote speaker, and globally recognized thought leader in organizational culture. His growth movement has helped thousands of people, teams, and companies commit to meaningful goals by embracing trust No Matter What.

9:30 AM - 10:10 AM
Break

10:10 AM - 12:35 AM
QNXT: Annual Enhancement Review
An interactive review of QUser Group enhancement submissions and the business needs driving them. Explore enhancement requests raised by the QUG Subcommittee and customer health plans, and gain insight into the challenges, opportunities, and priorities behind each submission. Participate in the discussion, help clarify business requirements, and contribute to shaping the future direction of QNXT through the collective voice of the user community before enhancement voting begins.

12:35 PM - 1:20 PM
Lunch

1:20 PM - 2:20 PM
Customer Exchange
Be Among the First to Experience the New Customer Exchange
Get an exciting firsthand look at the new Customer Exchange. See the platform come to life, explore its latest experience, and discover smarter ways to find valuable information, connect with peers, and tap into the collective knowledge of the community. Whether you are a longtime user or brand new to the platform, this is your chance to see what’s new—and imagine what’s possible.

2:30 PM–5:00 PM
QNXT: Annual Enhancement Review
An interactive review of QUser Group enhancement submissions and the business needs driving them. Explore enhancement requests raised by the QUG Subcommittee and customer health plans, and gain insight into the challenges, opportunities, and priorities behind each submission. Participate in the discussion, help clarify business requirements, and contribute to shaping the future direction of QNXT through the collective voice of the user community before enhancement voting begins.

7:30 AM - 8:30 AM
Breakfast

8:30 AM - 9:30 AM
AI in Action
Practical innovation for QNXT

9:40 AM - 10:40 AM
Upgrade Unlocked: What’s New and What’s Next
Get the inside scoop directly from Cognizant on upcoming upgrades, new features, key changes, timelines, and what your organization should be doing now to prepare.

10:50 AM - 11:50 AM
The Final Five: Sponsor Spotlight
Before we close the conference, each sponsor will have five minutes to share key information, highlight how they support the QUsers community, and let attendees know where and when they will be available for one-on-one conversations following the conference.

11:50 AM - 12:00 PM
Closing remarks

12:00 PM
Grab-n-go lunch