TCG Agenda - 2026 Fall Customer Conference

8:00 AM - 9:00 AM
Registration

9:00 AM - 10:10 AM
Welcome & plan updates
See What’s Next—Through Your Peers’ Eyes
Hear directly from customer plans as they share the priorities, initiatives, and challenges shaping their organizations. This peer-driven session is your opportunity to compare strategies, discover common ground, and gather practical ideas from teams navigating many of the same decisions you face. Come ready to learn what is gaining traction across the community—and what may be worth bringing home.

10:20 AM - 11:05 AM
Sub-committee Engagement
Help Build a More Connected Community
Your experience can help make every sub-committee meeting more relevant, interactive, and valuable. Join a candid discussion about improving attendance, strengthening agendas, and gathering feedback before sessions begin. Explore creative engagement ideas and help shape a communication approach that makes it easier for every member to participate and be heard.

11:15 AM - 11:25 AM
Welcome from User Group Presidents

11:25 AM - 12:25 PM
Cognizant Opening
Start the Conference with Cognizant
Get an inside look at Cognizant's strategic vision and industry outlook, along with the latest federal regulatory updates shaping the healthcare landscape. Learn how these changes may impact your organization and hear what's ahead for the products and solutions that support your business.

12:35 - 1:10 PM
Lunch

1:10 - 2:10 PM
Benefit Design Complexity and Benefit Management
Simplify Benefits. Strengthen Accuracy. Scale with Confidence.
Complex benefit structures do not have to slow your organization down. Explore practical ways to reduce unnecessary configuration complexity while improving accuracy, governance, and scalability. Customer perspectives from experienced plans will bring the conversation to life with real lessons and broader benefit-management practices. Leave with ideas for making complex work more manageable.

2:20 - 3:20 PM
Genius Bar #1: Ask the Experts
Bring Your Toughest Questions to the Genius Bar
Skip the slides and go straight to the experts. This interactive, drop-in session connects you with subject matter specialists across Claims, Benefits and Products, Provider/NetworX, Utilization Management, Care Management, Interoperability/APIs, and Workflow and Automation. Bring a real challenge, explore practical alternatives, and leave with actionable guidance grounded in existing capabilities and hands-on experience.

3:20 - 3:50 PM
Break

3:50 - 4:50 PM
Web Facets®
See the Web Facets Journey Through a Customer Lens
Go beyond the roadmap and hear what it takes to bring Web Facets to life. This will spotlight real customer experience, including practical use cases, measurable results, and lessons from the journey. Explore what successful adoption can look like, and hear candid perspectives from people doing the work.

5:00 - 7:00 PM
Reception

7:30 AM - 8:30 AM
Breakfast

8:30 AM - 9:30 AM
Keynote Speaker: Sterling Hawkins
Begin Tuesday with keynote speaker Sterling Hawkins and a session designed to energize, challenge, and inspire. Sterling Hawkins is a bestselling author, keynote speaker, and globally recognized thought leader in organizational culture. His growth movement has helped thousands of people, teams, and companies commit to meaningful goals by embracing trust No Matter What.

9:30 AM - 10:10 AM
Break

10:10 AM - 11:10 AM
Top Optimization Tools
Take a practical look at top optimization tools that can help teams work smarter and improve performance. Discover capabilities that may be underused today, learn where they can create meaningful operational value, and identify new opportunities to streamline everyday work. Come ready to take away focused ideas you can evaluate and apply within your own organization.

11:20 AM - 12:35 PM
AI Capabilities in Facets
Move from AI Curiosity to Practical Value
Cut through the hype and explore what AI can—and cannot—do within Facets today. This session will examine available capabilities, practical health-plan use cases, and ways organizations can begin creating business value now. You will also get a look at upcoming enhancements, helping you separate immediate opportunities from what is still on the horizon.

12:35 PM - 1:20 PM
Lunch

1:20 PM - 2:20 PM
Customer Exchange
Be Among the First to Experience the New Customer Exchange
Get an exciting firsthand look at the new Customer Exchange. See the platform come to life, explore its latest experience, and discover smarter ways to find valuable information, connect with peers, and tap into the collective knowledge of the community. Whether you are a longtime user or brand new to the platform, this is your chance to see what’s new—and imagine what’s possible.

2:30 PM–3:30 PM

7:30 AM - 8:30 AM
Breakfast

8:30 AM - 9:30 AM
Facets Insights
Move beyond the architecture diagram and experience the full Facets IoT/Insights streaming story in action. See live operational and claims dashboards, Kafka configuration strategies, platform sizing, agent registration, topic management, and monitoring practices. Gain practical lessons from production deployment and see how real-time visibility can help teams operate critical services with greater confidence at scale.

9:40 AM - 10:40 AM
Real-Time Claims Usage and Lessons Learned
Hear practical experiences from health plans exploring or using Real-Time Claims. The conversation will focus on usage, implementation realities, and lessons learned—giving you a valuable opportunity to compare approaches, anticipate challenges, and gather insights for your own journey.

10:50 AM - 11:50 AM
Genius Bar #2: Ask the Experts
Close out the conference’s working sessions with another opportunity to take your real questions directly to subject matter experts. Explore practical solutions across Claims, Benefits and Products, Provider/NetworX, Utilization Management, Care Management, Interoperability/APIs, and Workflow and Automation. The open-forum format makes it easy to follow up on earlier ideas and leave with clear next steps.

11:50 AM - 12:00 PM
Closing remarks

12:00 PM
Grab-n-go lunch